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</style></head><body dir="ltr" style="max-width:100%;margin-top:0cm; margin-bottom:0cm; margin-left:0cm; margin-right:0cm; "><p>Condiciones Generales</p><p>CONDICIONES DE VENTA </p><p><span><span>• Las características de los productos y precios aparecen en pantalla en euros (€) e incluyen I.V.A. Los precios son válidos salvo error tipográfico o fin de existencias</span></span><span><span> </span></span></p><p><span><span>• Estos precios son los vigentes para la Península. En el precio no se incluyen instalación. Cuando es necesaria la puesta en marcha de un producto, </span></span><span><span>ventageneradoreselectricos.es</span></span><span><span> proporcionara este servicio a través de su Servicio de Asistencia Técnica.</span></span><span><span> </span></span></p><p><span><span>• Las ventas realizadas en </span></span><span><span>ventageneradoreselectricos.es</span></span><span><span> </span></span><span><span>serán siempre nacionales por lo que se atendrán a las leyes reguladoras nacionales con el consiguiente pago de los impuestos correspondientes.</span></span><span><span> </span></span></p><p><span><span>• Cualquier persona podrá navegar y ver los productos de la WEB </span></span><span><span>www.ventageneradoreselectricos.es</span></span><span><span> </span></span></p><p><span><span>• Los regalos que podrán acompañar algunos productos solo se entregaran mientras hay existencias.</span></span><span><span> </span></span></p><p><span><span>• Las fotografías presentadas pueden no corresponder exactamente con algunos de los modelos ofertados. Las fotos pueden mostrar accesorios que se venden por separado.</span></span><span><span> </span></span></p><p><span><span>• Cuando hay varios colores de un producto, </span></span><span><span>ventageneradoreselectricos.es</span></span><span><span> </span></span><span><span>no compromete enviar el mismo color que aparece en la imagen debido a falta de stock y en ningún momento podrá ser motivo de devolución.</span></span><span><span> </span></span></p><p><span><span>• </span></span><span><span>ventageneradoreselectricos.es</span></span><span><span> </span></span><span><span>no es responsable de cambios en especificaciones y características de productos o cuando un producto queda descatalogado sin previo aviso por el fabricante.</span></span><span><span> </span></span></p><p><span><span>• Cuando realice un pedido o una reserva se entiende que acepta las CONDICION</span></span><span><span>ES DE VENTA expuestas en esta pá</span></span><span><span>gina.</span></span><span><span> </span></span></p><p>Garantía </p><p><span><span>• La garantía normal de los productos ofertados por</span></span><span><span> </span></span><span><span>ventageneradoreselectricos.es</span></span><span><span> </span></span><span><span>es de dos años más 3 años de ampliación de garantía, estando todos los artículos garantizados por un periodo de garantía de 5 años.</span></span><span><span> </span></span></p><p><span><span>• </span></span><span><span>El cliente disfruta de una garantía total (devolución del producto y reenvío de otro a estreno) en caso que el producto presente alguna anomalía de funcionamiento dentro de la primera semana tras la recepción del producto por parte del cliente. </span></span></p><p><span><span>• Pasado este plazo, el cliente tendrá </span></span><span><span>las siguientes opciones</span></span><span><span>:</span></span><span><span> </span></span></p><p/><ol><li><p style="margin-left:0.621cm;"><span style="display:block;float:left;min-width:0.635cm;">1)</span><span><span>Llevar el artículo en cuestión a un establecimiento autorizado para la posible reparación del mismo.</span></span><span/> </p></li></ol><p> </p><ol><li><p style="margin-left:0.621cm;"><span style="display:block;float:left;min-width:0.635cm;">2)</span><span><span>Contactar directamente con</span></span><span><span> </span></span><span><span>ventageneradoreselectricos.es</span></span><span><span> </span></span><span><span>a través de cualquier vía de contacto publicada en su página Web, para que así pueda ocuparse de la tramitación del producto y llevarlo a un sitio especializado. Los costes de envío correrán a cargo del cliente.</span></span><span><span> </span></span><span/> </p></li></ol><p><span><span>• La garantía de los productos vendidos por</span></span><span><span> </span></span><span><span>ventageneradoreselectricos.es</span></span><span><span> </span></span><span><span>se presta y establece exclusivamente por el fabricante del producto, en las condiciones de manipulación, su correcto uso y conservación, en los plazos contenidos en los certificados de garantía que se acompañan en todos ellos.</span></span><span><span> </span></span></p><p><span><span>• Para cualquier defecto de fabricación y funcionamiento que tengan los productos comprados a través de</span></span><span><span> </span></span><span><span>ventageneradoreselectricos.es</span></span><span><span> </span></span><span><span>se establece como único responsable el fabricante de los mismos.</span></span><span><span> </span></span><span><span>ventageneradoreselectricos.es</span></span><span><span> </span></span><span><span>en su calidad de empresa vendedora ofrece a sus clientes los servicios de intermediación a los efectos de contactar con la empresa fabricante o distribuidora, haciéndose de esta forma efectiva la garantía al cliente en los términos de la misma.</span></span><span><span> </span></span></p><p><span><span>Para gestionar la garantía es necesario presentar:</span></span><span><span> </span></span></p><p><span><span>1) Factura de compra.</span></span><span><span> </span></span></p><p><span><span>2) Embalaje original y demás contenido (manuales y controles).</span></span><span><span> </span></span></p><p><span><span>• La garantía no será válida en caso de factores externos al uso normal del producto, tales como subidas o bajadas de tensión, utilización de accesorios inadecuados o prohibidos por los fabricantes, las caídas, agua, fuego o manejo incorrecto o abusivo por parte del cliente o por terceras personas no autorizadas por los fabricantes, ni materiales sometidos a desgaste por su uso normal.</span></span><span><span> </span></span></p><p><span><span>• La garantía dará comienzo en el mismo día de entrega del pedido.</span></span><span><span> </span></span></p><p><span><span>Anulación de garantías</span></span><span><span> </span></span></p><ul><li><p style="margin-left:1.386cm;"><span style="display:block;float:left;min-width:0.635cm;">•</span><span><span>Incorrecta utilización, manipulación o mantenimiento por parte del Cliente de un equipo o vehículo.</span></span><span><span> </span></span><span/> </p></li><li><p style="margin-left:1.386cm;"><span style="display:block;float:left;min-width:0.635cm;">•</span><span><span>Incorrecta reparación, modificación o ampliación por parte del Cliente de un equipo o vehículo.</span></span><span><span> </span></span><span/> </p></li></ul><p><span><span>La garantía de los productos no cubre</span></span><span><span> </span></span></p><ul><li><p style="margin-left:1.386cm;"><span style="display:block;float:left;min-width:0.635cm;">•</span><span><span>Quedan excluidos de toda garantía los defectos y deterioros producidos por hechos externos, accidentes, principalmente accidentes eléctricos, por desgaste y por utilización no conforme a las instrucciones del fabricante.</span></span><span><span> </span></span><span/> </p></li><li><p style="margin-left:1.386cm;"><span style="display:block;float:left;min-width:0.635cm;">•</span><span><span>Se excluyen igualmente los productos modificados o reparados por el Cliente o cualquier otra persona no autorizada por </span></span><span><span> </span></span><span><span>ventageneradoreselectricos.es</span></span><span><span>, así como los productos que son objeto de un contrato de soporte específico.</span></span><span><span> </span></span><span/> </p></li><li><p style="margin-left:1.386cm;"><span style="display:block;float:left;min-width:0.635cm;">•</span><span><span>ventageneradoreselectricos.es</span></span><span><span> </span></span><span><span>no se responsabiliza de los errores o roturas producidas en el envío del producto. En caso de defecto u rotura no asumida por parte del departamento de atención técnica, se procederá a la devolución del producto a portes debidos.</span></span><span><span> </span></span><span/> </p></li><li><p style="margin-left:1.386cm;"><span style="display:block;float:left;min-width:0.635cm;">•</span><span><span>La reparación de los casos anteriores será facturada según las tarifas vigentes.</span></span><span><span> </span></span><span/> </p></li><li><p style="margin-left:1.386cm;"><span style="display:block;float:left;min-width:0.635cm;">•</span><span><span>Estas condiciones de garantía no afectan a los derechos estatutarios del consumidor amparados por su legislación vigente nacional aplicable.</span></span><span><span> </span></span><span/> </p></li></ul><p><span><span>Ampliación garantía 3 años</span></span><span><span> </span></span></p><p><span><span>Una vez transcurrido el plazo legal de garantía (2 años) entrará en vigor la ampliación de garantía ofrecida por </span></span><span><span> </span></span><span><span>ventageneradoreselectricos.es</span></span><span><span> siempre que se cumplan las siguientes condiciones:</span></span><span><span> </span></span></p><ul><li><p style="margin-left:1.503cm;"><span style="display:block;float:left;min-width:0.635cm;">•</span><span><span>Haber enviado las condiciones de garantía firmadas a la siguiente dirección de correo electrónico: </span></span><span><span>incidencias@import3000.es</span></span><span><span> </span></span><span/> </p></li><li><p style="margin-left:1.503cm;"><span style="display:block;float:left;min-width:0.635cm;">•</span><span><span>El artículo no haya sido adquirido mediante alguna oferta o promoción.</span></span><span><span> </span></span><span/> </p></li><li><p style="margin-left:1.503cm;"><span style="display:block;float:left;min-width:0.635cm;">•</span><span><span> </span></span><span><span>ventageneradoreselectricos.es</span></span><span><span> haya confirmado la recepción de las condiciones de garantía firmadas.</span></span><span><span> </span></span><span/> </p></li></ul><p><span><span>Exclusiones ampliación garantía</span></span><span><span> </span></span></p><p><span><span>Las condiciones y beneficios de la ampliación de la garantía serán exactamente iguales a la garantía original de 2 años exceptuando los siguientes puntos:</span></span><span><span> </span></span></p><ul><li><p style="margin-left:1.386cm;"><span style="display:block;float:left;min-width:0.635cm;">•</span><span><span> </span></span><span><span>ventageneradoreselectricos.es</span></span><span><span> no se hará cargo en ningún caso de los gastos de envío pasados los 2 años de garantía.</span></span><span><span> </span></span><span/> </p></li></ul><p><span><span>Devoluciones</span></span><span><span> </span></span></p><p><span><span>CONDICIONES GENERALES</span></span><span><span> </span></span></p><ul><li><p style="margin-left:0.885cm;"><span style="display:block;float:left;min-width:0.635cm;">•</span>Si no queda satisfecho con los productos o servicios adquiridos, los podrá devolver en un plazo no superior a 7 días hábiles, contados a partir de la recepción del producto (excepto en las ofertas y promociones). Las devoluciones deberán ser enviadas junto con copia del la factura de compra y el artículo debe estar en perfecto estado para su venta como nuevo.<span/> </p></li><li><p style="margin-left:0.885cm;"><span style="display:block;float:left;min-width:0.635cm;">•</span>En el caso que realice un pedido y lo cancele cuando el pedido ya ha sido enviado, se realizará únicamente el abono del importe del artículo descontándose los gastos de envío de ida y vuelta del producto además de un gasto de tramitación del pedido de 19€<span/> </p></li><li><p style="margin-left:0.885cm;"><span style="display:block;float:left;min-width:0.635cm;">•</span>En caso de devolución de un producto (siempre que no sea defectuoso), los gastos de transporte (tanto de entrega como devolución que correspondan) serán de cargo del comprador así como todos los gastos bancarios generados a cuenta de esta transacción. Los gastos de gestión cobrados por el servicio Contra Reembolso no se devuelven en ningún concepto. <span/> </p></li><li><p style="margin-left:0.885cm;"><span style="display:block;float:left;min-width:0.635cm;">•</span><span><span>La devolución del importe se efectuará mediante abono. </span></span><span/> </p></li><li><p style="margin-left:0.885cm;"><span style="display:block;float:left;min-width:0.635cm;">•</span><span><span>Las normas respecto a las devoluciones de productos son las siguientes:</span></span><span/> </p></li></ul><p><span><span>DEVOLUCIÓN DE PRODUCTO COMPRADO HACE 7 DIAS O MENOS</span></span><span><span> </span></span></p><p><span><span>A) PRODUCTO EN BUEN ESTADO</span></span><span><span> </span></span></p><p><span><span>Se aceptarán devoluciones de productos dentro de los primeros 7 días, a contar desde la fecha de recepción de la mercancía por el cliente, y siempre que se cumplan las siguientes condiciones.</span></span><span><span> </span></span></p><p><span><span>1. No se aceptarán devoluciones de los siguientes productos:</span></span><span><span> </span></span></p><p><span><span>- Según la Ley 47/2002 de Ordenación del Comercio Minorista, no podrán devolverse aquellos productos que se realizan con una configuración personalizada y en general todo aquel producto confeccionado conforme a las especificaciones del consumidor. Tampoco podrán devolverse los productos que puedan ser reproducidos o copiados con carácter inmediato, así como consumibles que hayan sido desprecintados.</span></span><span><span> </span></span></p><p><span><span>- Productos que se hayan probado o usado y que ya no puedan venderse como nuevo.</span></span><span><span> </span></span></p><p><span><span>- Productos que vayan con embalaje tipo "</span></span><span><span>blíster</span></span><span><span>", no podrá aceptarse nunca la devolución una vez que el producto haya sido abierto.</span></span><span><span> </span></span></p><p><span><span>- Accesorios: No se podrán aceptar devoluciones de productos accesorios que sean complemento de otros productos base principales.</span></span><span><span> </span></span></p><p><span><span>-No se podrán devolver los productos de la sección ofertas, y en general productos bajo pedido directo a fabricante.</span></span><span><span> </span></span></p><p><span><span>2. Sólo se aceptarán devoluciones previamente autorizadas por </span></span><span><span>Venta Generadores Electricos</span></span><span><span>.</span></span><span><span> </span></span></p><p><span><span>3. La mercancía debe retornarse en su embalaje original, en perfecto estado y protegida de forma que no se reciba con precintos o cintas adhesivas de transporte.</span></span><span><span> </span></span></p><p><span><span>4. Debe recibirse en nuestro almacén dentro de los 7 días siguientes a la recepción del artículo. Si no se recibe dentro de este plazo, la devolución será rechazada.</span></span><span><span> </span></span></p><p><span><span>5. El envío debe realizarse junto con una copia de la factura a la dirección que le indicará el departamento de incidencias.</span></span><span><span> </span></span></p><p><span><span>6. Una vez recibida la mercancía y comprobada que está en perfectas condiciones, se tramitará la devolución del importe.</span></span><span><span> </span></span></p><p><span><span>7. Los gastos de transporte originados por la devolución correrán a cargo del cliente. El importe del transporte de la primera entrega ya realizada será descontado del importe total de la devolución.</span></span><span><span> </span></span></p><p><span><span>8. </span></span><span><span>Venta Generadores Electricos</span></span><span><span> </span></span><span><span>se reserva el derecho de abonar una cantidad inferior en caso de que el material no llegue en perfectas condiciones o con todos sus accesorios.</span></span><span><span> </span></span></p><p><span><span>B) PRODUCTO DEFECTUOSO</span></span><span><span> </span></span></p><p><span><span>Para la tramitación de la devolución de un producto defectuoso se debe contactar siempre con el fabricante o un servicio técnico autorizado de ellos, ya que pueden ayudarte a resolver el problema por teléfono, o bien asignarte un n° de avería o RMA para tramitar el cambio.</span></span><span><span> </span></span></p><p><span><span>Venta Generadores Electricos</span></span><span><span> </span></span><span><span>se hace cargo de todos los gastos derivados de la entrega al cliente de un producto defectuoso, siempre que el cliente realice la reclamación dentro de los 7 días siguientes a la fecha de factura.</span></span><span><span> </span></span></p><p><span><span>Pasado este plazo entra en vigor la garantía que ofrezca el fabricante de cada producto. Las condiciones y cobertura de la garantía varían en cada caso.</span></span><span><span> </span></span></p><p><span><span>El cliente deberá hablar primero con nuestro Dpto. Técnico para que le asignen un n° de INCIDENCIA.</span></span><span><span> </span></span></p><p><span><span>Se le indicará al cliente que deje preparado el producto, embalándolo de forma que nos llegue en perfecto estado y libre de etiquetas y cintas adhesivas y con la dirección que le facilitemos indicada en el exterior del embalaje.</span></span><span><span> </span></span></p><p><span><span>Venta Generadores Electricos</span></span><span><span> </span></span><span><span>dará orden a un transportista de pasar a recoger el producto.</span></span><span><span> </span></span></p><p><span><span>Si a la recepción del producto se comprueba que este funciona perfectamente, el mismo será devuelto al cliente debiendo pagar este los gastos de transporte generados así como unos gastos de 20 € en concepto de manipulación y comprobación.</span></span><span><span> </span></span></p><p><span><span>Una vez recibido el producto se procederá al envío del nuevo.</span></span><span><span> </span></span></p><p><span><span>DEVOLUCIÓN DE PRODUCTO COMPARADO MAS DE 7 DIAS</span></span><span><span> </span></span></p><p><span><span>Pasados 7 días desde la venta, cada producto está cubierto por la garantía del fabricante. Se debe contactar con el servicio técnico del mismo. En el manual de cada producto se adjunta información sobre los servicios técnicos autorizados.</span></span><span><span> </span></span></p><p><span><span>* No se admitirán devoluciones que no vengan en su embalaje original en perfectas condiciones y con el producto en perfecto </span></span><span><span>e</span></span><span><span>stado.</span></span><span><span> </span></span></p><p/><p><span><span>Para cualquier otra posible incidencia o reclamación, recomendamos se ponga en contacto con nosotros a través de nuestro teléfono de atención al cliente: </span></span><span><span>96</span></span><span><span>-</span></span><span><span>357</span></span><span><span>-</span></span><span><span>89</span></span><span><span>-</span></span><span><span>48</span></span><span><span>.</span></span></p><p><span><span>Las reclamaciones por posibles incidencias como que el producto se entregue deteriorado, averiado, equivocado o por cualquier otra causa susceptible de reclamación, se seguirán los siguientes pasos:</span></span><span><span> </span></span></p><ul><li><p style="margin-left:0.635cm;"><span style="display:block;float:left;min-width:0.635cm;">•</span><span><span>Hacer constar cualquier anomalí</span></span><span><span>a del producto en el albará</span></span><span><span>n en el momento de la entrega. Si no ha sido posible constar el hecho en el </span></span><span><span>albarán</span></span><span><span>, póngase en contacto con nosotros el mismo día de la entrega, ó en todo caso, dentro de 24 horas de la entrega.</span></span><span><span> </span></span><span/> </p></li></ul><ul><li><ul><li><p style="margin-left:3.1559999999999997cm;"><span style="display:block;float:left;min-width:0.635cm;">•</span><span><span>Tenga en cuenta </span></span><span><span>la</span></span><span><span> siguiente normativa del transportista: El ALBARAN de entrega es el justificante del estado de la mercancía. El consignatario, estará obligado a hacer constar a la entrega si el envío presenta daños y si la expedición esta </span></span><span><span>completa. No se admitirán reclamaciones si no consta en los albaranes de entrega y si realiza la reclamación después de las 24 horas siguientes a la entrega de la misma. No debe firmar un </span></span><span><span>albarán</span></span><span><span> antes de la recepción de la mercancía, si el repartidor dice lo contrario no recepcionar ó hacer constar este hecho en el </span></span><span><span>albarán</span></span><span><span>.</span></span><span><span> </span></span><span/> </p></li></ul></li></ul><ul><li><ul><li><p style="margin-left:3.1559999999999997cm;"><span style="display:block;float:left;min-width:0.635cm;">•</span><span><span>En caso de sustitución del producto: </span></span><span><span>Venta Generadores Electricos</span></span><span><span> </span></span><span><span>se compromete a entregar al cliente otro producto en perfecto estado y a recoger el defectuoso</span></span><span/> </p></li></ul></li></ul><p/><p>Para que la ampliación de garantía sea válida, se deberá enviar firmado y rellenado el siguiente formulario durante los 20 días posteriores a la recepción del artículo a: incidencias@import3000.es </p><p/><p><span><span>PREGUNTAS Y RESPUESTAS FRECUENTES </span></span></p><p><span><span>Ventageneradoreselectricos.es, responderá ante el Cliente de cualquier falta de conformidad que exista en el momento de la entrega del bien de acuerdo a los términos de la Ley 23/2003, de 10 julio, de Garantías en la Venta de Bienes de Consumo, que reconoce al consumidor el derecho a la reparación del bien, a su sustitución, a la rebaja del precio y a la resolución del contrato si procede.</span></span><span><span> </span></span></p><p><span><span>Envíos</span></span></p><p><span><span>¿Cuanto tardaré en recibir mi pedido?</span></span></p><p>Realizamos todos los envíos en el siguiente día hábil de la recepción del pago de su pedido. El plazo medio de entrega suele seré de entre 24 y 48Hrs hábiles desde que recibe el correo electrónico confirmando que ya hemos enviado su pedido.</p><p>En el caso que usted no se encuentre en su domicilio en el momento de la entrega, el transportista le dejará una nota en la dirección indicada para que se ponga usted en contacto con la empresa de transportes para concertar una hora para la entrega.</p><p><span><span>¿</span></span><span><span>Qu</span></span><span><span>é</span></span><span><span> hago si mi pedido llega roto o se pierde?</span></span></p><p>Todos los envíos llevan incluido un seguro en el transporte, en el caso que su pedido llegue deteriorado, deberá informar a la empresa de transportes durante las siguientes 24Hrs hábiles para que realicen un parte de rotura y así poderle recoger el artículo y enviarle otro totalmente nuevo.</p><p>En el caso de que haya una perdida en el transporte, volveremos a enviarle otro artículo en la máxima brevedad posible.</p><p><span><span>¿</span></span><span><span>Cómo puedo saber con qué empresa de transportes ha sido enviado mi pedido?</span></span></p><p><span><span>Disponemos de diferentes almacenes por toda España, por lo que solemos utilizar diferentes empresas de transportes. Para consultar </span></span><span><span>porque</span></span><span><span> empresa de transportes ha sido enviado su pedido le agradeceremos que nos envíe un correo electrónico a </span></span><a href="mailto:incidencias@import3000.es"><span><span>incidencias@import3000.es</span></span></a><span><span> y le informaremos.</span></span></p><p><span><span/></span></p><p><span><span>Artículos</span></span></p><p><span><span>El artículo recibido no es del mismo color o su estética es diferente a la que hay en la página web.</span></span></p><p>Intentamos siempre enviar el artículo con las características estéticas iguales a las solicitadas, no obstante en algunos casos, debido a que son ofertas muy puntuales, para que el cliente reciba rápidamente su pedido, enviamos un artículo de estética similar y características superiores.</p><p>En algunos artículos, como indica en la descripción, no podemos asegurar al 100% el color elegido, por lo que sin previo aviso puede llegar a recibir un color diferente.</p><p><span><span>Anulaciones</span></span></p><p><span><span>Quiero anular mi pedido, ¿</span></span><span><span>có</span></span><span><span>mo</span></span><span><span> lo debo hacer?</span></span></p><p><span><span>Deberá notificar la anulación de su pedido exclusivamente por escrito a </span></span><a href="mailto:incidencias@import3000.es"><span><span>incidencias@import3000.es</span></span></a><span><span> y existirán diferentes casos:</span></span></p><ul><li><p style="margin-left:0.635cm;"><span style="display:block;float:left;min-width:0.635cm;">•</span><span><span>Si realiza la anulación antes de que hayamos enviado el artículo y ha realizado el pago, se le reembolsará el importe pagado en un plazo máximo de</span></span><span><span> 20 días hábiles</span></span><span><span> y con un cargo de </span></span><span><span>19€</span></span><span><span> en concepto de gastos de gestión del pedido.</span></span><span/> </p></li><li><p style="margin-left:0.635cm;"><span style="display:block;float:left;min-width:0.635cm;">•</span><span><span>Si realiza la anulación del pedido una vez que se haya enviado, se devolverá el importe en un plazo máximo de </span></span><span><span>20 días</span></span><span><span>, una vez recibamos el artículo en </span></span><span><span>perfectas condiciones para su venta</span></span><span><span> y se le cargarán </span></span><span><span>19€</span></span><span><span> en concepto de gastos de gestión + los </span></span><span><span>portes de ida y vuelta</span></span><span><span> del artículo</span></span><span/> </p></li></ul><p><span><span>Devoluciones</span></span></p><p><span><span>Deseo devolver mi artículo, ¿</span></span><span><span>có</span></span><span><span>mo</span></span><span><span> lo debo hacer?</span></span></p><p><span><span>Deberá notificar su intención de devolución a </span></span><a href="mailto:incidencias@import3000"><span><span>incidencias@import3000</span></span></a><span><span> para que le puedan indicar la dirección correcta para realizar las devoluciones.</span></span></p><p>El cliente será el encargado de pagar los portes de la devolución.</p><p>Para poder solicitar el reintegro total de su artículo se deberán cumplir las siguientes condiciones:</p><ul><li><p style="margin-left:0.635cm;"><span style="display:block;float:left;min-width:0.635cm;">·</span>Devolver el artículo, accesorios y caja original en perfectas condiciones para su nueva venta.<span/> </p></li><li><p style="margin-left:0.635cm;"><span style="display:block;float:left;min-width:0.635cm;">·</span>Realizarlo durante los primeros 7 días después de la recepción del artículo.<span/> </p></li><li><p style="margin-left:0.635cm;"><span style="display:block;float:left;min-width:0.635cm;">·</span>Realizar la devolución a la dirección indicada.<span/> </p></li></ul><p><span><span>En el caso que todas las anteriores condiciones se cumplan, se realizará la devolución del importe pagado del </span></span><span><span>artículo</span></span><span><span> en un plazo máximo de 20 días.</span></span></p><p><span><span>En el caso que el artículo se encuentre dañado o averiado se procederá a reparar el artículo de acuerdo con las condiciones de garantía.</span></span></p><p><span><span>Garantías</span></span></p><p>Todos los artículos están amparados por la Ley de garantías de bienes de consumo de nuestro país, además de una ampliación de garantía de 3 años en todos los artículos que no indique lo contrario en su descripción.</p><p><span><span>Mi artículo no funciona correctamente, ¿</span></span><span><span>qu</span></span><span><span>é</span></span><span><span> debo hacer?</span></span></p><p>Deberá llenar el siguiente formulario para proceder a la resolución de su problema.</p><p><a href="http://fs17.formsite.com/centralitasdepotencia/tecnicosengeneradores/index.html"><span><span>F</span></span></a><a href="http://fs17.formsite.com/centralitasdepotencia/tecnicosengeneradores/index.html"><span><span>ORMULARIO DE INCIDENCIAS</span></span></a><span><span> </span></span></p><p>Posteriormente el departamento de incidencias se pondrá en contacto con usted en un plazo máximo de 8 horas para buscar una solución a su incidencia.</p><p><span><span>Posibles soluciones</span></span></p><ul><li><p style="margin-left:0.635cm;"><span style="display:block;float:left;min-width:0.635cm;">•</span><span><span>Envío del artículo a nuestro taller</span></span><span/> </p></li><li><p style="margin-left:0.635cm;"><span style="display:block;float:left;min-width:0.635cm;">•</span><span><span>Resolución telefónica del problema mediante un técnico especializado</span></span><span/> </p></li><li><p style="margin-left:0.635cm;"><span style="display:block;float:left;min-width:0.635cm;">•</span><span><span>Envió de la pieza de recambio necesaria</span></span><span/> </p></li></ul><p><span><span>Le recordamos que la garantía solo incluye defectos de fábrica de su artículo, en el caso que su artículo haya sido manipulado o se haya realizado un mal uso, la garantía no </span></span><span><span>cubrirá</span></span><span><span> la reparación.</span></span></p><p/></body></html>
GENERAL TERMS AND CONDITIONS OF TRADE
IDENTIFICATION DATA
TAIGUERGENERADORES
SL established in GRANOLLERS (Barcelona,08403) at c/Severo Ochoa nº 49 Poligono Font del Radium
PREAMBLE
The present general conditions shall apply between Taiguer Generadores S.L ( hereinafter Taiguer) and any person making a trade through the web page www.taiguergeneradores.com (hereinafter Website). To purchase products, the user will previously have to register on the Website, thus obtaining the status of Customer. This status of Customer implies adherence to the General Conditions of trade in its current version available on the Website.
PROTECTION OF PERSONAL DATA
To fulfil the Fundamental Law 15/1999, on December 13th., about Protection of Personal Data, Taiguer informs the users about the existence of an automatic file with the personal data obtained in the register form of this Website, created and maintained under the responsibility of Taiguer.
The aim of this file is to facilitate the processing of orders and to send special offers in the futur on items or services that may be of interest for our customers. Taiguer guarantee the security and confidentiality of the data provided. Taiguer agrees to bide by its obligation to maintain the secrecy of personal data and of its duty to guard them and adopt any necessary means to avoid their alteration, loss, processing or non-authorized use. Therefore all the information about our customers will not be used by commercial intentions and will not be given to third parties.
The customers of Taiguer will be able, at any moment, to exercise their rights of access, rectification, cancellation and opposition by sending an email at postventa@taiguergeneradores.com
PROPER USE OF THE SERVICES
The Customer is obliged to use the services of the Website diligently, correctly and legitimately and, in particular, including without limitation, agrees to abstain from:
(a) using the Services for purposes or effects that are against the Law, morality and generally accepted good practices or public order;
(b) reproducing or copying, distributing, permitting access from the public by any means of public communication, transforming or modifying the content, unless prior authorization has been obtained from the titular owner of the corresponding rights or it is legally permitted;
(c) realizing any act that could be considered as a violation of any intellectual or industrial property rights belonging to Taiguer or to third parties;
(d) using the Servicies and, in particular, the information of any kind obtained via the Website to send publicity, communication for direct sales purposes or for any other commercial purpose, unsolicited messages directed at a group of person, independently of the objective, also refraining from commercialising or divulging the said information in any manner or form;
The Customer will be liable for any damages of any nature that Taiguer might suffer, either directly or indirectly, as a result of the failure to comply with any of the obligation aforementioned and any other derived from this General Conditions and/or the Law regard to the use of the Website.
Taiguer will act at all time so as to ensure the respect of the existing juridical order, and will be entitled to interrupt, in its absolute discretion, the service or to exclude a Member of the Website in case of alledged commission, complete or incomplete, of any specific offence or fault under the current Criminal Code, or if Taiguer observes any behaviour that they consider contrary to the General Conditions of Contract established for this Website, the Law, image, credibility and/or prestige of Taiguer or their collaborators.
PROPERTY RIGHTS
All the contents of the Website, such as texts, graphics, photos, logos, icons, images, as well as web design, source code and softwares are the exclusive property of Taiguer
or third parties, whose rights regarding this hold legitimately Taiguer, and are therefore protected by national and international laws.
The use of industrial or intellectual elements with commercial ends as well as their distribution, modification, alteration or treatment is strictly prohibited.
Infrigement of any of this rights can represent a violation of the present provisions, as well as an offense punishable under articles 270 et seq. of the Penal Code.
LINKS TO OTHER WEB SITES
Taiguer neither guarantees nor assumes any type of responsability for damages suffered due to third party content access thorough any connection, links or external links nor on their accuracy or reliability. The function of the links appearing on the Website is exclusively to inform the Customer of the existence of other sources of information on the internet, or in such case of our wholesalers to expend the services offered by the Portal. Taiguer shall not under any circumstances be responsible for the results which the Customer may obtain from the websites accessed by means of these links or the consequences deriving from their access. Those third parties services are provided by third parties, consequently Taiguer cannot control and does not control the legitimacy of the services nor their quality. Accordingly, the Customer must remain extremely careful regarding the assessment and use of the information and services existing in the contents of third parties.
EXPLANATION ON HOW TO RESERVE PRODUCTS IN ADVANCE.
Taiguer offers to all its partners and customers various articles to reserve. The customer can order an item with some specific characteristics and we will make it. Taiguer provides its customers with a serie of products in exclusivity. The serie of products made after order of the customer and after his conditions of manufacture can have until 50% discount in stock. Indeed they would not have charges for the storage, operation or delivery as they are directly handled to the client. Once the customer has ordered, he has 7 days maximum to make this order effective and set it up with a minimum of 30%. The reserved products enjoy the same conditions as the other products except the right of withdrawal as they are made after express request and order of the customer. The customer can see a rough date of delivery on our web page for every item. The dates of delivery of the commissioned products cannot be definitive because we do not control them directly. They have to be controlled by the customs of both ports of origin and destination. We always try by any means to deliver your reserved product within the given deadlines but we cannot always achieve this aim. That is why we offer you the refund of your reserved product if the delay of delivery exceed half of the expected time of delivery. As established in article 45 of Law 7/1996 from the 15th of January on Retail Commerce we inform you, due to their special nature as they are being ordered after specific request of the customer, are not subjected to the right to voluntary dismissal.
TRADE REQUEST
The Customer declares to have eighteen years of age or more and the legal capacity to order on www.Taiguergeneradores.com. The Customer undertakes to respect the present General Conditions of Trade.
The trade will be made after the following steps:
1. Access the Website and, if you are not a Customer, register by giving real information about the data demanded in the forms and by accepting the General Conditions of Trade.
2. Choose the product you want to buy by clicking on Add to Cart. Once added, if you want to continue the transaction, click on place order. We can also do it by phone.
3. Choose the delivery method of the product/s. We offer 3 ways of delivery:
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MRW. We use MRW to send packages under 10kg. delivery within 24h.
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DHL. We use DHL to send packages over 10kg. door-to-door delivery within 24/48h.
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Gefco. We use Gefco to send generating sets as this transit system is always without crane.
4. Choose your method of payment. We offer the following ones:
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Secured payment with VISA/MASTERCARD.
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Deposit BBVA/Bank wire.
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C.O.D (carry a surcharge of 5.9% on the reimbursement value). According to the customer choice, the sending can be made with C.O.D service in the Iberian Peninsula. The payment will be made at the moment of the delivery of the purchased good through the transport company. C.O.D payment entails a 5.9% SURCHARGE on the total amount of the order (with a minimum of 5.9 euros and a maximum of 250 euros) for the management of the money by the tranpost company. Asking for a C.O.D payment is making a contract between the customer and Taiguer. If the order is not collected, legal measures will be taken for the economic loss caused to the company in terms of shipping costs and we will preoceed to the registration in the 'debtor's list' until the customer pay his debt (return sending costs + administration expenses for the 'debtor's list'). Packages over 20kg. cannot be sent by C.O.D.
If you prefer, you can also contact the Customer service Department, through the email address postventa@taiguergeneradores.com to access our contact data, where it will be our pleasure to respond to all your requests. Do not forget to write the order number with the price. If the buck is over 20kg., you will have to pay 50 euros in advance or choose the option of payment through bank wire.
5. Confirmation. Go through all the information on our web page to check that it is correct. If it is, click on confirm.
6. If you chose to pay with VISA/MASTERCAD you will be automatically redirected towards a secure connexion to give your card's details.
In the other cases, you will receive a proof of trade with your order's details.
Every order will be delivered at the address indicated by the Customer within a period that can vary from two to six working days after verification of the payment to the bank entity. The infromation you find on the Website tries to express, with the most accuracy possible, the technical and aesthetical characteristics of the products. But the Customer has to know that there can be slight differences between his interpretation of the product online and in the proper shop. That is why the Customer can exercice his right of withdrawal, except because of the color, as a same item can be of different colors. The Customer will have to specified the color beforehand or enquire in advance about the existing stock or the different colors available, as established in the section RETURN of this General Conditions.
The prices indicated in the Website are in euros, VAT not included. The indicated price does not include the home delivery costs, that will be calculated once the purchase is completed and will be indicated to the Customer for his confirmation before paying.
Taiguer
reserves the right to change its prices at any time and to change the color of an item depending on the stock or the model available. But at the same time the products will be invoiced based on the tariffs and fees in force at the moment of the order.
In accordance with the requirements in force, every order made on the Website will be subjected to a Value Added Tax (VAT), except if sent to Canary Islands, Ceuta, Mellila, Gibraltar and Andorra. In this regard and in accordance with Chapter I of Title V of the Council Directive 2006/112, of 28 November 2006, on the common system of value added tax, the place of supply shall be deemed to be within the Member state indicated on the shipping address of the articles, the applicable VAT being the one of every Member state of destination of the articles.
When dispatch to Canary Islands, Ceuta, Mellila, Gibraltar and Andorra, the deliveries are tax-free according the article 146 of this Directive, without prejudice to the application of corresponding duties and taxes in accordance with the relevant legislation of those counties. .
If the product happens not to be available after the order have been made, the Customer will be informed by email or phone call of its cancellation or of the change to a similar product with previous acceptance of the Customer.
As a result to the cancellation, Taiguer will refund the totality of the amount spent on the Customer's bank account. If the Customer want to wait for the delivery, Taiguer will not see any inconvenient to do the order again for a later delivery of the same or similar item always after acceptance of hte Customer.
All the products sold through the Website can be returned within a period of 7 days starting from the date of delivery, as demanded by the Spanish Retail Commerce Law 7/1996, of 15 January, except the one made with express conditions and after request of the Customer.
The costs and risks associated with the delivery of the products will be charged to the sender, who will have to send them in a secure way and with the necessary guarantees for the goods to be delivered in a perfect state of preservation.
The refund on the Customer's bank account as a consequence of the delivery will be done within 7 days starting from the date of receipt of the goods by Taiguer.
The refund will not be possible if the goods have obviously been used.
The goods have to be returned correctly protected in their original package, in proper state, with all the accessories, instructions and documentation.
If the refund is not accepted by Taiguer because the products have already been used, those products will remain in the distribution warehouse, ready to be collected by the Customer within 30 days after their return.
WARRANTY
Taiguer will be liable to the Customer for any lack of conformity which exists at the time the goods were delivered, according to Law 23/2003 of 10th July, for Guarantees on the Sale of Consumer Goods, that recognise to the consumer the right to ask the seller to repair or replace the good or to reduce the price or rescind the contract.
RESOLUTION OF CONFLICTS
REMAIN EXCLUDED FROM THE COMMERCIAL REFUND PROCEDURE THE PRODUCTS UNDER THE FOLLOWING CONDITIONS:
- Products manufactured after request of the customer and with specific characteristics.
- Products with diesel Motor started and used.
- in general Products unfit for resaling once delivered.
- imcomplete or tempered Products, or Products manipulated by unqualified personal.
- Items not published because they are no longer on sale.
- Items that are made or assembled with customized settings, or made according to the customer request, and also special items ordered to the manufacturer/wholesaler by an express demand of the client of material that is not in our stock (Spanish Retail Commerce Law 47/2002).
17. Applicable legislation. Submission to jurisdiction.
The trades realized on www.taiguergeneradores.com submit to Spanish legislation.
In case of any conflict or discrepancy in the interpretation or application of the present contractual conditions, the Courts and Tribunals knowing the case have jurisdiction on the final consumers.
If the purchaser's place of habitual residence is far from Barcelona, or if the trade is made for a company, both parties, with express renunciation of any other jurisdiction that may apply, agree to submit to the Courts and Tribunals of the city of Granollers (Spain).
The present General Conditions were updated at the date
01-11-2009.